Terms and Conditions

1. Acceptance of Terms

By creating an account, connecting external social media profiles, or accessing any service on MetrIQ, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into this agreement on behalf of a company or legal entity, you represent that you possess the authority to bind such entity.

2. User Accounts & Multi-Tenant Security

To use our marketing intelligence suites, you must register for an authorized user account. You agree to:

• Provide accurate, complete, and current registration information.
• Maintain the security and confidentiality of your credentials, including passkeys and two-factor authentication secrets.
• Assume responsibility for all activities, campaign telemetry, and AI executions that take place under your account.

3. Acceptable Use & AI Safety Guidelines

MetrIQ equips teams with generative AI capabilities (ChatGPT, Google Gemini, Adobe Firefly) and synthetic audience simulations. When utilizing these tools, you expressly agree not to:

• Generate, publish, or disseminate hate speech, harassment, deceptive political astroturfing, or fraudulent marketing materials.
• Attempt to reverse-engineer, decompile, or extract foundation model weights from our Synthetic Intelligence persona database or vector indexing pipeline.
• Circumvent rate limits, API quotas, or automated access restrictions placed on connected social networks.
• Deploy tracker pixels or QR codes for unlawful surveillance or in violation of applicable data privacy legislation (such as GDPR, CCPA, or CAN-SPAM).

4. Intellectual Property Rights

You retain full title, copyright, and intellectual property rights in all creative assets, proprietary brand guidelines, and raw audience data uploaded to your workspaces. MetrIQ, M+C Saatchi Group and their licensors retain all rights, title, and interest in and to the MetrIQ platform, software architecture, UI components, algorithms, and trademarks.

5. Subscriptions, Invoicing & Cancellation

Certain features and modules are offered on recurring subscription terms. Fees are billed in advance according to your selected catalog plan. You may cancel your subscription at any time through the Account Management portal; access will continue through the end of the paid billing cycle.

6. Disclaimer of Warranties & Limitation of Liability

MetrIQ is provided on an “AS IS” and “AS AVAILABLE” basis. While we strive for 99.9% uptime, we do not warrant that third-party social APIs (Meta, LinkedIn, YouTube, TikTok) will remain uninterrupted or error-free. To the maximum extent permitted by law, MetrIQ shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the platform.

7. Contact Information

Questions regarding these Terms and Conditions should be directed to our Legal Department at legal@metriqs.net.